How do I request data deletion or export under GDPR?

At OtterlyAI, we take your privacy seriously and comply with the General Data Protection Regulation (GDPR). You have the right to access, export, or delete your personal data at any time.

How to make a request

1. Send an email to our privacy team at privacy@otterly.ai using the subject line:
   
   
   • GDPR Data Export Request or
     
     
   • GDPR Data Deletion Request
     
     
2. Include the following information in your email:
   
   
   • Your full name and email address associated with your Otterly.AI account.
     
     
   • Whether you are requesting a data export or deletion.
     
     
   • Any additional details to help us verify your identity (e.g., last login date or account ID if available).

🔒 Verification process

To protect your data, we may ask you to verify your identity before processing your request. This may include replying to a verification email or providing additional account details.

⏱️ How long does it take?

• We will acknowledge your request within 7 days.
  
  
• Your request will be processed within 30 days as required under GDPR.

⚠️ Important notes

• Deleting your data will remove your account and all associated information permanently.
  
  
• If you request a data export, your data will be provided in a secure, machine-readable format (e.g., JSON or CSV).